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Responding to Parents' Concerns/Complaints Procedure

From time to time as a parent you may have a query or concern about an aspect of your child’s schooling. The Abbey School follow the Surrey guidelines for Responding to Parental Concerns. The school has its own complaints policy and procedures and these can be found with other school policy documents in the Communities area of the website or on request. You may also request a copy of the “brief guide to The Abbey School’s Complaints Policy & Procedure” from the school.

 

In the first instance you should discuss your concerns with your child’s form teacher or subject teacher, as experience has shown that most difficulties can be resolved satisfactorily at this informal stage. However, should this not be the case the booklet outlines the stages you can follow if your concern is about any of the following:

  • The National Curriculum
  • Collective Worship
  • Religious Education
  • Non approved external qualifications or syllabuses
  • Provision of Information
  • Temporary withdrawal of pupils from part or all of the National Curriculum.

 

Concerns about the following areas should be made directly to Surrey County Council contact centre on 08456 009 009 (local rate)

  • Admissions or transfers
  • Exclusions
  • Home to school transport
  • Special Educational Needs
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